International company in the Trade-in sector offers a job opportunity for Helpdesk Agent

Second Life Electronics Ltd. is an international company in the Trade-in sector, operating under the brand Reusum. The company is located in Sofia, Bulgaria and is just about to expand their service to the Romanian market.

Second Life Electronics Ltd.currently offers a job opportunity for Helpdesk Agent with Romanian:

Sofia, Bulgaria

Job description

The role consist in the provision of first level helpdesk support by identifying, assessing, recording, resolving and / or escalating operational issues and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.

Who we are looking for

  • Proficiency in Romanian language
  • High level of English or Bulgarian language
  • Excellent communication and interpersonal skills
  • Good technical background is a plus
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
  • Ability to write and follow procedures is a plus
  • Knowledge of CRM
  • Knowledge of an issue tracking system
  • Good computer literacy

What’s on offer

  • Competitive salary
  • An international work environment
  • Opportunity to build a long-term career in a growing company

Reusum Contact
Send a detailed CV and a motivation latter to or apply from here:


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